NOTE: Due to high demand, we have longer shipping time than usual. We are working very hard to catch up. Delays may occur, but we are working tireless to ensure you receive your products for your fur buddies at home. If any questions at all, feel free to reach out to Paw Family Support team.
At Paw Family, we understand the importance of timely and reliable shipping when it comes to delivering your pet toys. That's why we have implemented a comprehensive shipping policy to ensure a smooth and efficient delivery process for our valued customers.
1. Shipping Methods: We always offer free shipping, since we believe in giving absolutely the best deal and support for our customers at the Paw Family.
2. Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare your items for shipment. Please allow 1-3 business days for order processing before your package is dispatched.
3. Shipping Time: The shipping time will depend on the shipping method you choose and your location. Standard shipping typically takes 5-10 business days in Europe. If a product is no longer in stock, or we are having a higher than usual traffic, processing & shipping time might be longer.
4. Order Tracking: To keep you informed about the progress of your shipment, we provide order tracking after your order has been sent. Once your package is dispatched, you will receive a tracking number via email, allowing you to monitor the status and whereabouts of your order.
5. Shipping Restrictions: While we strive to deliver our products worldwide, there may be certain restrictions and limitations imposed by customs authorities or local regulations. If you have any concerns about shipping to a specific location, please contact our customer support team, and we will be happy to assist you.
6. Shipping Updates: In the event of any unexpected delays or issues with your shipment, we will promptly notify you via email. Our team will work diligently to resolve any problems and ensure that your order reaches you as soon as possible.
7. Shipping Partners: We have partnered with reputable shipping carriers to ensure the safe and reliable delivery of your pet toys. Our shipping partners have extensive experience in handling delicate items and are committed to delivering your order in pristine condition.
At Paw Family, we prioritize customer satisfaction, and our shipping policy is designed to provide a seamless and enjoyable shopping experience. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. If you want to cancel or return your order, then please contact us first. We are here to assist you in any way we can and to ensure your satisfaction and most importantly that your pet toys reach you in a timely manner.